We Answer Frequently Asked Questions.
Q: DOES NOB HILL SELL ONLY TO THE TRADE?
A: Most of our clients are referrals from designers, builders or architects. However, for those homeowners who are their own contractors or doing a small remodel project we offer the same selection of products and services.
Q: DOES NOB HILL STOCK PRODUCTS?
A: We stock very little since we function primarily in a showroom format. There are so many different finishes and styles available we would not know what to stock. Serving as a showroom allows us to offer our customers many more options in order to customize their hardware needs. Hardware makes an important statement in your home. You are not going to build or remodel often. Install exactly the styles and finishes you want to compliment you décor. They are all available at Nob Hill. We do stock hinges and other items used every day.
Q: DOES NOB HILL HAVE A CATALOG?
A: We do not have a general catalog. By going to our web site you can visit the manufacturers Nob Hill represents. Once there, you can view specific products, their designs, finishes and applications. We have samples of most of the items in our showroom. If you have not been to our showroom, please take the visual tour.
Q: CAN I ORDER DIRECTLY FROM THE WEBSITE?
A: Unfortunately, you cannot order from our website. We have found clients like to touch and feel what they are buying and actually see the finish. Please feel free to just stop by our showroom and talk to our hardware consultants. However, if you are building or considering a large remodel project we recommend making an appointment.
Q: DO YOU HAVE INSTALLERS FOR YOUR HARDWARE?
A: In most cases your builder or remodeler will do the hardware installation. If not, we recommend our affiliate, Floyd Total Security to do the installation. Floyd has been in the locksmithing business for over sixty years. We can make the arrangements for you or you can call 952-887-1199 or visit their web site at www.floydtotalsecurity.com.
Q: ONCE I ORDER, HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
A: Each manufacturer is different. For planning purposes please allow three to six weeks for most orders. Custom orders designed solely to your specifications can take up twelve weeks from the time the drawings are approved. If time is of the essence, our consultants can advise you on the shipping times for each manufacturer.
Q: DO YOU CHARGE FOR FREIGHT?
A: We do charge freight on all incoming orders. The amount charged is usually around 5%. This can vary do to weight and the means to deliver the product. We can drop ship to your location. However, we recommend all shipments are sent to our warehouse first. We then can go through and be sure the counts are correct, the finish and styles are correct, and the hardware is keyed properly.
Q: WHAT IS YOUR HARDWARE FINISH GUARANTEE?
A: Different manufacturers offer different warranties. Some manufacturers, like Colonial Bronze, Anne at Home, Baldwin, Cifal, and Von Morris will guarantee some or all of their finishes for normal wear and tear for as long as you own the product. Some restrictions will apply. The finish of items that are forged of solid bronze are expected to change over time. These finishes are called living finishes. Part of their natural beauty is the patina process the finish will go through over time. To maintain finishes on hardware never use a harsh cleaner or abrasive. This will void your finish warranty on piece of hardware. Only use a mild soap and water.
Q: WHAT IS YOUR RETURN POLICY?
A: Everything we order is a special order. Products can be returned to our showroom within 30 days of invoice. However, please be aware there will be a 30% restocking fee. Nob Hill charges the fee because the items then have to be returned to the manufacturer. At that time, Nob Hill is charged a 30% restocking fee. Any items that are ordered specially as custom designed are not returnable.
If you are returning an item that is found to be defective, Nob Hill will work with the manufacturer to replace it as quickly as possible. There is, of course, no restocking fee on any defective items that are retuned within a reasonable amount of time.
Q: WHAT OTHER PRODUCTS BESIDES HARDWARE DOES NOB HILL SELL?
A: Complementing our hardware selection, Nob Hill offers Marble Fire Surrounds in many different stones, finishes and designs. The Surrounds add warmth and comfort to any home. In addition, we offer Burglary and Fire Safes to protect your valuables and Bachi mirrors for home and travel.