General Questions
The majority of our hardware has a 1 -2 week lead time. Some of our vendors can have up to 16 weeks. We will let you know the estimated lead time of what you are interested in upon order placement.
All hardware except for our Direct items are special ordered. Products can be returned to our showroom in its original package with screws, within 30 days of invoice . However, please be aware there will be a 30% restocking fee. Nob Hill charges the fee because the items then have to be returned to the manufacturer. Any items listed on your sales order as “custom order” or “final sale” cannot be returned.
We allow up to four samples to be taken home for review. A credit card will be put on file. Samples can be taken out for up to two weeks. If not returned we will process the card on file for the samples taken.
Showroom Questions
Appointments are recommended but not required. Our showroom can be overwhelming as there is such a large selection. Working with one of our sales associates can help you zero in on what you are looking for and make your time at our showroom more pleasurable. Having an appointment will guarantee one on one assistance with a sales associate.
Nob Hill recently introduced our NH Direct addition. We put together a curated selection of our top sellers and have those available for immediate sale.
We do not offer installation services but are happy to refer you to a reputable independent installer.
Cabinetry plans are very helpful to bring along if you have them. If not, photos of the cabinetry you need hardware for are great. Additionally, if you have a sample of your cabinetry to bring with you, it is enormously helpful in visualizing different hardware options in your space.
If you are remodeling your home please take pictures of all three sides of your interior doors. We also suggest taking a picture of the hinges with the screws exposed (not the hinge pin). It is also recommended to bring the door specifications from your door supplier, especially for front doors. For an entire home we suggest brining in a copy of your floor plans.
Cabinet Hardware Questions
Cabinet hardware is determined by the Center to Center measurement. It is the measurement of the distance from the center of one hole to the other. Always keep in mind that the overall length will be longer than the Center to Center size.
The vast majority of our cabinet hardware falls in line with the standard metric and imperial sizing for cabinet hardware. We also have pieces that will cover the old screw holes if you opt to re-drill.
We do not carry reproduction or replacement furniture hardware. If you are looking to match existing furniture hardware, we highly recommend reaching out to the furniture manufacturer if possible. Furniture manufacturers typically have their hardware custom made, meaning finding replacements elsewhere can be nearly impossible.
Door Hardware Questions
Passage sets are functional sets that latch but do not lock. They are commonly used on children’s rooms, closets, and entertainment rooms.
Privacy sets are functional sets that latch and lock with either a turn piece, button, or privacy pin. They are commonly used on bedrooms, bathrooms, and offices.
Dummy sets are non-functioning sets that operate by pushing or pulling. They are commonly used in a pair of double doors and shallow closets.
Yes. We offer low-cost re-keys and extra keys for any hardware that is or was purchased with us.